Support - Glassbox Padel

We're here to help! Find answers to common questions or contact our support team.

Contact Support

For questions, technical issues, or feedback, please reach out to us:

Frequently Asked Questions

Getting Started

How do I create an account?

Download the Glassbox Padel app and sign up using your phone number. You'll receive a verification code to complete registration.

Do I need a padel rating to use the app?

No, you can use the app without a rating. However, having a rating helps match you with players of similar skill levels. You can submit your rating through the app for verification.

Matches

How do I host a match?

Tap the "+" button or "HOST MATCH" button, fill in the details (date, time, location, number of players needed), and publish your match. Other players will be able to join!

Can I cancel or edit a match?

Yes, as a host, you can edit or cancel your matches. Players who have joined will be notified of any changes.

What happens if I need to leave a match?

You can leave a match you've joined at any time. The host will be notified, and the match will show as needing an additional player.

What are recurring matches?

Recurring matches allow you to host matches that repeat on a schedule (daily, weekly, etc.). This is perfect for regular playing groups or weekly sessions.

Payments

How do payments work?

Glassbox Padel does not process payments. We only facilitate peer-to-peer payment coordination. You can optionally add your bank account details or QR code to your profile to make it easier for other players to pay you directly.

Account & Privacy

How do I update my profile?

Go to your Profile page and edit any information you'd like to change. Don't forget to save your changes!

How do I delete my account?

To delete your account, please email us at admin@glassboxpadel.app with your request. You can also visit our account deletion page for more information.

Who can see my information?

Your name and profile picture are visible to other users. Contact details and bank information are only shared when you explicitly choose to share them. See our Privacy Policy for full details.

Troubleshooting

App Issues

  • App won't load or crashes: Please check your internet connection and try force-closing and reopening the app. Make sure you're using the latest version from the App Store.
  • Not receiving verification codes: Check your spam folder. Ensure you entered the correct email or phone number. Try requesting a new code.
  • Matches not showing: Check your internet connection. Some matches may be restricted to specific groups you're part of.
  • Push notifications not working: Check your device settings to ensure notifications are enabled for Glassbox Padel. Also verify notification preferences in your profile settings.

Still Having Issues?

If you're experiencing problems not covered here, please contact us at admin@glassboxpadel.app with:

  • Description of the issue
  • Steps to reproduce the problem
  • Device type and OS version
  • Screenshots if applicable

Feature Requests & Feedback

We're always working to improve Glassbox Padel! Your feedback is valuable to us. If you have suggestions for new features or improvements, please email us at admin@glassboxpadel.app.

Additional Resources

Last Updated: August 22, 2026

Thank you for using Glassbox Padel! We're committed to providing you with the best padel match-making experience.