Privacy Policy for Glassbox Padel

Last Updated: 2nd November 2025

Introduction

Welcome to Glassbox Padel ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application.

1. Information We Collect

1.1 Account Information

When you create an account with Glassbox Padel, we collect:

• Name
• Email address
• Phone number
• Gender
• Profile picture (optional)

1.2 Authentication Data

We use One-Time Passwords (OTPs) sent to your email or phone number for secure authentication.

1.3 Payment Information (Optional)

Users may optionally provide:

• Bank QR codes
• Bank account details

Important: We do not process payments. This information is only stored to facilitate peer-to-peer payment coordination between users.

1.4 Usage Data

We collect information about your activities within the app, including:

• Matches you host or join
• Groups you create or participate in
• Court locations you select for matches
• Notification preferences and delivery status

1.5 Rating Verification Data (Optional)

If you choose to participate in our rating verification process:

• Performance videos (submitted via email)
• Contact details for in-person verification appointments

1.6 Technical Data

We automatically collect:

• Device information
• IP address
• App version and usage statistics
• Error logs and crash reports

2. How We Use Your Information

We use your personal data to:

• Create and manage your account
• Authenticate your login sessions
• Enable you to host, join, and manage padel matches
• Facilitate group creation and management
• Send notifications about match updates and activities
• Provide customer support
• Improve our app's functionality and user experience
• Process rating verification requests with qualified coaches

3. Data Sharing and Disclosure

3.1 Within the App

• Your name and profile picture (if provided) are visible to other users in communities and groups
• Your contact details are only shared with other users if you explicitly choose to share them
• Bank account details you provide are only visible to users you choose to share them with

3.2 Rating Verification

If you opt-in to rating verification:

• Performance videos are shared with professionally qualified coaches for evaluation
• For in-person verification, your contact details are shared with assigned coaches

3.3 Service Providers

We share data with the following service providers:

• Vercel: Hosts our backend server and authentication system
• Supabase: Our database provider that stores your account and app data
• Push Notification Services: To deliver match updates and notifications (if you enable notifications)

All service providers are contractually obligated to protect your data and use it only for providing services to us.

3.4 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, safety, or property.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encrypted data transmission
• Short-lived access tokens for database access
• Secure authentication via OTP
• Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as:

• Your account is active
• Needed to provide you services
• Required by law

You may request deletion of your account and associated data at any time by contacting us at admin@glassboxpadel.app.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Objection: Object to certain data processing activities
• Withdraw Consent: Withdraw consent for optional data collection

To exercise these rights, contact us at admin@glassboxpadel.app.

7. Children's Privacy

Glassbox Padel is not specifically directed at children under 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected data from a child under 13, we will delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at admin@glassboxpadel.app.

8. International Data Transfers

Your data may be transferred to and stored on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

9. Push Notifications

If you enable push notifications, we will send you updates about:

• Players joining matches you host
• Match invitations
• Group activities
• Important app announcements

You can disable push notifications at any time through your device settings.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by:

• Posting the new policy in the app
• Updating the "Last Updated" date
• Sending a notification (for material changes)

Your continued use of the app after changes constitutes acceptance of the updated policy.

11. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

• Email: admin@glassboxpadel.app

13. Governing Law

This privacy policy is governed by the laws of Malaysia, without regard to its conflict of law provisions.

Consent

By using Glassbox Padel, you acknowledge that you have read and understood this privacy policy and agree to the collection, use, and sharing of your information as described herein.